Initial voice service infrastructure audit to identify underused and redundant services across two key call centre locations. Adaptation of the previous project to incorporate the same analysis for two large data centres. Voice services infrastructure audit for an Atos client over 12 sites across Scotland.

BT Radianz

Development, maintenance and support for a web based circuit ordering interface in support of a managed services contract for a large financial organisation.



Provision of a managed telecoms billing service for a Vodafone/C&W client over 26 sites covering 9000 users. Administration and support for a centralised directory package, associated database update system and Operator performance management system. Provision of customised and ad-hoc billing and database analysis for a range of Vodafone/C&W clients, primarily in the oil & energy sector.


Creation, maintenance and hosting of a Damovo Client’s corporate website including the development of a Content Management System enabling the Client to make alterations, additions and deletions to website content. Analysis of this website for accessibility, usability and general conformance to COI guidelines for public sector websites.


Managed Service Contract review to determine if the supplier of the IP-VPN network was conforming to service levels and delivering adequate performance across the WAN, in particular where services were being delivered by ADSL. Provision of information and analysis for the service meetings between the client and the supplier.

Gratte Brothers

Long term operational support for voice, mobile and unified communications services Development of a strategy and design for the implementation of VoIP, particularly to support staff on construction sites and provide a more cohesive voice & data service for branch offices Design and Procurement of a group wide IP-VPN network for integrated and unified communications.


Construction and delivery of a project plan to migrate 2000 users from a legacy voice network to a unified communications platform including directory integration, billing & call accounting and planning for the migration of 11 geographically dispersed sites maintaining services across the 4 months of the transition. Definition and procurement of new network services in support of the transition to Unified Communications and delivery of savings identified from the existing services.


Strategic analysis of the options for migrating from a legacy voice PBX system to IPT. Project Management of the re-location of the Canary Wharf office communications infrastructure following the sale of the offices. Design, procurement and implementation of an IP based unified communications system to fully integrate two sites, a number of small branch offices and homeworkers.


Datel won a competitive tender from KBR for the provision of Voice Consultancy Services to support its split from former parent Company, Halliburton. As part of this split, KBR were to tender for its own requirements, necessitating a review of the existing managed service contract.Datel identified that the new, smaller network could be effectively managed by a small in-house team and set to work to extract KBR from the expensive MNS contract, procure the necessary communications services and manage the transition to the new environment. In addition to delivering the change, with no service disruption, on the given date, Datel were also able to identify recurring cost savings of over 50%.


Voice infrastructure audit to significantly reduce Opex charges. Review of all telecoms billing and utilisation to establish need and capacity across the network estate of 16 sites including two large data centres, a number of call centres and administration offices. Subsequent project to implement Datel’s proposed recommendations to deliver the reductions in capacity and cost.